Leadership
Our leadership team brings decades of experience and a shared vision for innovation and excellence.

Erin McGlaughlin
Chief Operating Officer
erin.mcglaughlin@outoftheboxtechnology.com
Erin brings a wealth of operational leadership experience to her role as Chief Operations Officer at Out of the Box. Having joined the team in 2024, Erin's central focus is on improving efficiency, effectiveness, and customer and employee experience.
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Erin brings a wealth of operational leadership experience to her role as Chief Operations Officer at Out of the Box. Having joined the team in 2024, Erin’s central focus is on improving efficiency, effectiveness, and customer and employee experience. Erin assists Out of the Box in executing it’s broader vision and ensuring smooth operations by managing collaboration and accountability across all major functions within the context of the Entrepreneurial Operating System. Erin’s work has earned her many honors and awards for both her professional and community work , including the Arjay Miller Scholar distinction issued by Standford University Graduate School of Business.

Chris Featherstone
Chief Executive Officer
chris.featherstone@outoftheboxtechnology.com
With more than 18 years of experience in strategy, corporate development, financial leadership, and accounting, Chris brings a proven track record of driving growth and innovation for B2B enterprises. As CEO, Chris focuses on refining client experience, fostering cross-functional collaboration across the Out of the Box team, and strengthening our culture.
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With more than 18 years of experience in strategy, corporate development, financial leadership, and accounting, Chris brings a proven track record of driving growth and innovation for B2B enterprises. As CEO, Chris focuses on refining client experience, fostering cross-functional collaboration across the Out of the Box team, and strengthening our culture. As founder of growth-e and through his tenure of executive leadership at Riveron, he has demonstrated a lasting commitment to value creation, operational enhancement, and building strong, sustainable organizations through M&A, integration, and scalability through his unique blend of culture, vision, and strategy.

Charles Zunda
President & CFO
charles.zunda@outoftheboxtechnology.com
Charles has served as Out of the Box CEO since 2023. Previously, he co-founded CrestLake Partners, focusing on acquiring lower middle-market companies in software, healthcare, and business services. As President & CEO, Charles leads strategic vision and implementation to drive business growth and operational excellence.
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Charles has served as Out of the Box CEO since 2023. Previously, he co-founded CrestLake Partners, focusing on acquiring lower middle-market companies in software, healthcare, and business services. As President & CEO, Charles leads strategic vision and implementation to drive business growth and operational excellence. As a member of the board, he plays a pivotal role in guiding the company’s direction, ensuring alignment with long-term objectives while fostering innovation and client success. His leadership is defined by a results-driven approach and a commitment to delivering impactful solutions. Charles holds a degree from The George Washington University.

Lisa McCarthy
Founder & Chief Strategy Officer
lisa.mccarthy@outoftheboxtechnology.com
Having Co-founded Out of the Box, Lisa now serves as our Chief Strategy Officer, planning, developing, and executing Service growth strategy and operations. Lisa has consulted with thousands of accountants and business owners nationwide, developing solutions related to Intuit products and services.
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Having Co-founded Out of the Box in 1999, Lisa now serves as our Chief Strategy Officer, planning, developing, and executing Service growth strategy and operations. Lisa has consulted with thousands of accountants and business owners nationwide, developing solutions related to Intuit products and services. She holds numerous QuickBooks certifications and is a frequent guest speaker at national accounting events.

Ryan Walls
Chief People Officer
ryan.walls@outoftheboxtechnology.com
With more than 28 years combined experience in Human Resources management, Ryan serves as Out of the Boxes Chief People Officer. Ryan works with our Senior Leadership to identify, align, and drive strategic HR priorities and human capital efforts to business objectives.
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With more than 28 years combined experience in Human Resources management, Ryan serves as Out of the Boxes Chief People Officer. Ryan works with Senior Leadership to identify, align, and drive strategic HR priorities and human capital efforts to business objectives. Ryan’s core competencies include establishing organizational structures, designing leadership strategies, creating employee development programs, and improving the talent acquisition process.

Lindsay Pinkos
Senior Vice President, Sales and Marketing
lindsay.pinkos@outoftheboxtechnology.com
Lindsay brings an extensive background in managing and planning the strategic direction of marketing and sales initiatives for organizations in various industries. With a strong background in FinTech, Lindsay is responsible for the oversight of the Sales, Marketing, and Management teams.
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Lindsay Pinkos
Senior Vice President, Sales and Marketing
Lindsay brings an extensive background in managing and planning the strategic direction of marketing and sales initiatives for organizations in various industries. With a strong background in FinTech, Lindsay is responsible for the oversight of the Sales, Marketing, and Management teams. As VP of Sales and Marketing, Lindsay works closely with internal leadership to plan, develop, and execute the strategic direction of sales and marketing at Out of the Box.
Accounting Professionals
Our dedicated team of professionals works tirelessly to deliver exceptional solutions and support to our clients.

Audrey Geisman
Vice President of Franchise
audrey.geisman@outoftheboxtechnology.com
Audrey brings a strong track record of driving revenue growth, improving operational efficiencies, and enhancing client satisfaction to her role as VP of Franchise. Audrey excels in strategic planning, change management, and client success operations.
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Audrey brings a strong track record of driving revenue growth, improving operational efficiencies, and enhancing client satisfaction to her role as VP of Franchise. Audrey excels in strategic planning, change management, and client success operations. Her technical expertise includes key platorms like QuickBooks Online, Gusto, ADP and Salesforce. Whether Audrey is implementing best-in-class onboarding and client success strategies, or spearheading complex projects to drive business transformation, her goal is always to enable sustainable growth for her franchise clients.

Mary Hunter
Vice President of Training
mary.hunter@outoftheboxtechnology.com
Mary has been with Out of the Box since 2006. Leveraging her decade as a CPA, Mary functions as Out of the Box's VP of Training and Consulting, providing training and to the Out of the Box team and consulting services to clients.
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Mary has been with Out of the Box since 2006. Leveraging her decade as a CPA, Mary functions as Out of the Box’s VP of Training and Consulting, providing training and to the Out of the Box team and consulting services to clients. Mary’s broad range of expertise includes large and small manufacturers, retail, wholesale distribution, and healthcare, to name a few. Her main areas of focus are ensuring the highest standards of client service through professional education and upskilling of internal teams.

Deion Stromenger
Vice President of Operations, Project, Consulting & Bookkeeping
deion.stromenger@outoftheboxtechnology.com
Out of the Box welcomed Deion to the team in 2019, after her more than 30 years of entrepreneurial experience in finance and operations management within startups and global multi-billion dollar organizations. As Executive Director, Deion manages the Accounting and Data Services team and works to define and exceed client project goals and objectives.
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Deion Stromenger
Vice President of Operations, Project, Consulting & Bookkeeping
Out of the Box welcomed Deion to the team in 2019, after her more than 30 years of entrepreneurial experience in finance and operations management within startups and global multi-billion dollar organizations. As Executive Director, Deion manages the Accounting and Data Services team. Deion utilizes her extensive expertise in financial management, business planning and analysis, growth strategy, global operations efficiency, and financial analysis and reporting to define and exceed client project goals and objectives.

Joni Finnell
Vice President of Operations, Data Services
joni.finnell@outoftheboxtechnology.com
Having joined Out of the Box in 2021, Joni brings more than 30 years of accounting expetise and more than 17 years of IT experience. As VP of Operations, Joni helps clients with data migrations, upgrades, and new product setup.
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Joni Finnell
Vice President of Operations, Data Services
Having joined Out of the Box in 2021, Joni brings more than 30 years of accounting expetise and more than 17 years of IT experience. As VP of Operations, Joni helps clients with data migrations, upgrades, and new product setup. Joni’s areas of focus are QuickBooks, QuickBooks Payroll, General Ledger restructuring, and QuickBooks conversions.

Lee Booth
Executive Director of Accounting and Data Services
lee.booth@outoftheboxtechnology.com
Specializing in data services, Lee joined Out of the Box in 2017. Lee brings with him extensive QuickBooks experience, including eight years as a QuickBooks Enterprise Support Specialist.
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Lee Booth
Executive Director of Accounting and Data Services
Specializing in data services, Lee joined Out of the Box in 2017. Lee brings with him extensive QuickBooks experience, including eight years as a QuickBooks Enterprise Support Specialist. Currently, Lee uses his expertise to support clients in repairing data files, data file verification and repair, as well as multi-user setup and troubleshooting.

Osita Egbukichi
Exeuctive Director, Accounting and Data Services
osita.egbukichi@outoftheboxtechnology.com
As Executive Director of Accounting and Data Services, Osita oversees data migrations, upgrades, and new product setup. Osita joined Out of the Box in 2017 bringing with him wide-ranging expertise including QuickBooks workflows, QuickBooks Inventory, installations, and setup with his main focus on QuickBooks Desktop support and troubleshooting.
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Osita Egbukichi
Exeuctive Director, Accounting and Data Services
As Executive Director of Accounting and Data Services, Osita oversees data migrations, upgrades, and new product setup. Osita joined Out of the Box in 2017 bringing with him wide-ranging expertise including QuickBooks workflows, QuickBooks Inventory, installations, and setup with his main focus on QuickBooks Desktop support and troubleshooting. Osita also leverages his deep technical and product knowledge to execute data migrations, upgrades, and new product setup.

Marian Chestnut
Executive Director of Accounting and Data Services
marian.chestnut@outoftheboxtechnology.com
Marian brings more than a decade of hands-on experience in administrative support and full-charge bookkeeping for businesses, nonprofits, and high-net-worth individuals. She is proficient in QuickBooks, Xero, Sage, and Microsoft Office, helping clients stay organized, compliant, and financially informed.
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Marian Chestnut
Executive Director of Accounting and Data Services
Marian brings more than a decade of hands-on experience in administrative support and full-charge bookkeeping for businesses, nonprofits, and high-net-worth individuals. She is proficient in QuickBooks, Xero, Sage, and Microsoft Office, helping clients stay organized, compliant, and financially informed. From day-to-day bookkeeping to managing the complexities of multimillion-dollar estates, Marian delivers reliable, detail-driven support that clients can count on. She holds a Master of Arts in Teaching from Mercer University and a Bachelor’s degree in English Literature from Georgia State University. With a calm, solution-oriented mindset, Marian ensures every project moves forward with clarity and precision.

Vicki Newton
Executive Director of Accounting and Data Services
vicki.newton@outoftheboxtechnology.com
Vicki brings more than 30 years of experience as a Controller in the automotive industry to her role as Executive Director of Accounting and Data Services. Vicki joined the Out of the Box team in 2017 after having oversesen the financial management of multiple dealerships concurrently.
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Vicki Newton
Executive Director of Accounting and Data Services
Vicki brings more than 30 years of experience as a Controller in the automotive industry to her role as Executive Director of Accounting and Data Services. Vicki joined the Out of the Box team in 2017 after having oversesen the financial management of multiple dealerships concurrently. She has received many awards of excellence from several manufacturers and was nominated for Top 100 QuickBooks ProAdvisors in the country in her first year as a consulting. Vicki’s extensive experience also includes a deep knowledge of the plumbing, refrigeration, non-profit, healthcare, and property management industries. In her role, Vicki manages the Accounting and Data Services Team while also supporting clients by identifying apporpriate project goals and objectives through to implementation and completion.

Rochelle Nowstrup
Executive Director of Accounting and Data Services
rochelle.nowstrup@outoftheboxtechnology.com
Rochelle joined Out of the Box in 2024 as Executive Director of Accounting and Data Services. She brings with her more than 5 years' experience as CFO of a self-directed retirement and pension administrator and 17 years' experience as inernal accountant for a large renewable energy semiconductor manufacturer.
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Rochelle Nowstrup
Executive Director of Accounting and Data Services
Rochelle joined Out of the Box in 2024 as Executive Director of Accounting and Data Services. She brings with her more than 5 years’ experience as CFO of a self-directed retirement and pension administrator and 17 years’ experience as inernal accountant for a large renewable energy semiconductor manufacturer. Utilizing her deep knowledg of financial statements, financial analysis, and QuickBooks, Rochelle manages our Accounting and Data Services team and services clients helping them achieve their growth objectives.

Jacqueline Price
Executive Director of Accounting and Data Services
jacqueline.price@outoftheboxtechnology.com
Jacqueline joined Out of the Box in 2019 after founding and scaling her own reputable accounting firm, Dailey Bookkeeping Services. Jacqueline brings to the team more than 20 years of accounting and bookkeeping experience including deep knowledge of file setup, cleanups, payroll, monthly bookkeeping, and consulting.
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Jacqueline Price
Executive Director of Accounting and Data Services
Jacqueline joined Out of the Box in 2019 after founding and scaling her own reputable accounting firm of 17 years, Dailey Bookkeeping Services. Jacqueline brings to the team more than 20 years of accounting and bookkeeping experience including deep knowledge of file setup, cleanups, payroll, monthly bookkeeping, and consulting. A consumate ProAdvisor, Jacqueline serves as our QuickBooks Online guru leveraging her product knowledge to manage the Accounting and Data Services team, service clients, and help small business grow and scale.

Shelly Spencer
Executive Director of Accounting and Data Services
shelly.spencer@outoftheboxtechnology.com
Shelly is an accomplished finance and accounting professional with extensive expertise across various financial management disciplines. Throughout her career, Shelly has demonstrated exceptional proficiency in driving financial strategy, managing complex accounting systems, and optimizing operational efficiency.
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Shelly Spencer
Executive Director of Accounting and Data Services
Shelly is an accomplished finance and accounting professional with extensive expertise across various financial management disciplines. Throughout her career, Shelly has demonstrated exceptional proficiency in driving financial strategy, managing complex accounting systems, and optimizing operational efficiency. Shelly’s experience includes overseeing multi-million-dollar budgets, leading due diligence efforts during asset sales, and implementing robust accounting systems across various industries. Among her many qualifications, Shelly’s areas of focus include Pro formas & Cost Benefit Analysis, software implementations, budgeting, P&L reporting, payroll processing, fixed asset management, and monthly closing processes.

Jennifer Sweet
Executive Director of Accounting and Data Services
jennifer.sweet@outoftheboxtechnology.com
Jennifer brings to her role more than 15 years of accounting experience and a comprehensive knowledge of the QuickBooks Online environment. Having joine Out of the Box in 2021, Jennifer serves as the Executive Director of Accounting and Data Services team, managing the implementation of Intuit Payroll services for our clients.
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Jennifer Sweet
Executive Director of Accounting and Data Services
Jennifer brings to her role more than 15 years of accounting experience and a comprehensive knowledge of the QuickBooks Online environment. Having joine Out of the Box in 2021, Jennifer serves as the Executive Director of Accounting and Data Services team, managing the implementation of Intuit Payroll services for our clients. As a certified QuickBooks ProAdvisor, Jennifer also assists clients with monthly accounting services, QuickBooks setup, and training.