About Our Team

Meet the passionate professionals behind Out of the Box Technology.

Leadership

Our leadership team brings decades of experience and a shared vision for innovation and excellence.

Erin McGlaughlin

Chief Operating Officer

 

Erin brings a wealth of operational leadership experience to her role as Chief Operations Officer at Out of the Box. Having joined the team in 2024, Erin's central focus is on improving efficiency, effectiveness, and customer and employee experience.

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Chris Featherstone

Chief Executive Officer

 

With more than 18 years of experience in strategy, corporate development, financial leadership, and accounting, Chris brings a proven track record of driving growth and innovation for B2B enterprises. As CEO, Chris focuses on refining client experience, fostering cross-functional collaboration across the Out of the Box team, and strengthening our culture.

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Charles Zunda

President & CFO

 

Charles has served as President of Out of the Box since 2023. Previously, he co-founded CrestLake Partners, focusing on acquiring lower middle-market companies in software, healthcare, and business services. As President & CFO, Charles leads strategic vision and implementation to drive business growth and operational excellence.

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Lisa McCarthy

Founder & Chief Strategy Officer

 

Having Co-founded Out of the Box, Lisa now serves as our Chief Strategy Officer, planning, developing, and executing Service growth strategy and operations. Lisa has consulted with thousands of accountants and business owners nationwide, developing solutions related to Intuit products and services.

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Ryan Walls

Chief People Officer

 

With more than 28 years combined experience in Human Resources management, Ryan serves as Out of the Boxes Chief People Officer. Ryan works with our Senior Leadership to identify, align, and drive strategic HR priorities and human capital efforts to business objectives.

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Lindsay Pinkos

Senior Vice President, Sales and Marketing

 

Lindsay brings an extensive background in managing and planning the strategic direction of marketing and sales initiatives for organizations in various industries. With a strong background in FinTech, Lindsay is responsible for the oversight of the Sales, Marketing, and Management teams.

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Accounting Professionals

Our dedicated team of professionals works tirelessly to deliver exceptional solutions and support to our clients.

Mary Hunter

Vice President of Training

 

Mary has been with Out of the Box since 2006. Leveraging her decade as a CPA, Mary functions as Out of the Box's VP of Training and Consulting, providing training and to the Out of the Box team and consulting services to clients.

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Deion Stromenger

Vice President of Operations, Project, Consulting & Bookkeeping

 

Out of the Box welcomed Deion to the team in 2019, after her more than 30 years of entrepreneurial experience in finance and operations management within startups and global multi-billion dollar organizations. As Executive Director, Deion manages the Accounting and Data Services team and works to define and exceed client project goals and objectives.

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Lee Booth

Executive Director of Accounting and Data Services

 

Specializing in data services, Lee joined Out of the Box in 2017. Lee brings with him extensive QuickBooks experience, including eight years as a QuickBooks Enterprise Support Specialist.

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Osita Egbukichi

Exeuctive Director, Accounting and Data Services

 

As Executive Director of Accounting and Data Services, Osita oversees data migrations, upgrades, and new product setup. Osita joined Out of the Box in 2017 bringing with him wide-ranging expertise including QuickBooks workflows, QuickBooks Inventory, installations, and setup with his main focus on QuickBooks Desktop support and troubleshooting.

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Marian Chestnut

Executive Director of Accounting and Data Services

 

Marian brings more than a decade of hands-on experience in administrative support and full-charge bookkeeping for businesses, nonprofits, and high-net-worth individuals. She is proficient in QuickBooks, Xero, Sage, and Microsoft Office, helping clients stay organized, compliant, and financially informed.

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Jacqueline Price

Executive Director of Accounting and Data Services

 

Jacqueline joined Out of the Box in 2019 after founding and scaling her own reputable accounting firm, Dailey Bookkeeping Services. Jacqueline brings to the team more than 20 years of accounting and bookkeeping experience including deep knowledge of file setup, cleanups, payroll, monthly bookkeeping, and consulting.

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Controllers

Our controllers bring precision and expertise to every engagement, keeping our clients’ financial operations accurate and on track.

Christen Smith

Controller

 

Christen brings a strong track record in full-cycle accounting, budgeting, and financial reporting for clients across diverse industries. As Controller at Out of the Box, Christen focuses on cash flow forecasting, KPI reporting, and keeping close processes running smoothly and on time.

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Lori Toews, MBA, CPA

Controller

 

Lori brings more than 20 years of accounting and financial leadership experience across construction, mining, and multi-national organizations. As Controller at Out of the Box, Lori helps clients manage multi-currency, multi-entity reporting and navigate complex compliance requirements with confidence.

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Michael Sherman

Controller

 

Michael brings a hands-on, fractional-CFO mindset to every client engagement, with deep experience across manufacturing, retail, SaaS, construction, and service industries. As Controller at Out of the Box, Michael focuses on tightening the month-end close, cleaning up chart of accounts and processes, and building financial reporting clients can actually act on.

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Loni Knepper, CMA, MBA

Controller

 

Loni brings more than 20 years of financial leadership experience across publishing, marketing technology, consumer retail, and manufacturing. As Controller at Out of the Box, Loni helps clients build data-driven finance functions, strengthen compliance, and scale smoothly through periods of rapid growth.

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Nicky Dawson

Controller

 

Nicky brings more than 15 years of accounting leadership experience across real estate, healthcare, consulting, and professional services. As Controller at Out of the Box, Nicky helps clients manage complex, multi-entity accounting structures while strengthening internal controls and GAAP compliance.

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