It is the trademarked internal process that we developed specifically to better serve our clients. This is essentially a five-step secret-sauce recipe to client success. We start by listening to the client and walking through a methodical approach to finding a solution that fits the client pain-points. Our goal is to provide the best possible client experience, every single time!
Listen to the client and their pain points.
Determine the scope of client need(s).
Provide a comprehensive solution based on the scope.
Complete a comprehensive follow-up with the client.
Provide scheduled check-ins to ensure client success.
We listen to the customer and their pain points, we ask the right questions, and we complete a full discovery session and questionnaire to ensure we have all of the information we need to craft a solid solution for the customer’s pain points and obstacles.
We provide a clear explanation and outline of what we heard, including a detailed scope of work. Our goal is to have a crystal clear understanding of what the customer needs. We complete a full intake questionnaire to document everything we heard to make sure we are on the same page.
We craft a comprehensive product and service solution that precisely fits the customer’s needs. Our goal is to look at the business as a whole and come up with a strategic solution that meets the business needs from start to finish.
We review before wrapping up the project and our team takes a second look at our work to make sure nothing has been missed. The review phase of our approach is vitally important to providing our customers with the highest quality service and solutions. We dedicate a solid amount of time to this phase to guarantee that every customer is taken care of.
Rather than parting ways at the end of an engagement, our team does periodical follow-ups and check-ins to make sure everything is running smoothly for every customer. This proactive approach not only helps us make sure our customers are successful, but also helps build a stronger relationship and partnership with them.
To begin using our SauceBoxTM Approach for your business, please complete the form below.